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Privacy Policy

Last Updated: January 2024

At MedBill Advocate, we understand that your privacy is important. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you contact us or use our medical billing dispute resolution services.

1. Information We Collect

Information You Provide

We collect information that you voluntarily provide when you:

  • Complete our contact form
  • Call our office
  • Email us
  • Provide medical bills and insurance documents for review
  • Communicate with us about your case

This information may include your name, address, phone number, email address, medical billing documents, insurance information, and details about your medical billing dispute.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, operating system, and pages viewed. We use this information to improve our website and understand user behavior.

2. How We Use Your Information

We use the information we collect to:

  • Provide medical billing advocacy services
  • Review and analyze your medical bills and insurance explanations of benefits (EOBs)
  • Communicate with you about your case
  • Negotiate with healthcare providers and insurance companies on your behalf
  • Respond to your inquiries and provide customer support
  • Send you important updates about your case
  • Comply with legal and regulatory requirements

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With Your Consent

We may share your information with third parties when you explicitly authorize us to do so, such as when we need to communicate with your insurance company or healthcare provider to resolve your billing dispute.

Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf, such as:

  • Email and communication services
  • Cloud storage for secure document storage
  • Legal and accounting professionals

These service providers are bound by confidentiality agreements and are only permitted to use your information as necessary to provide services to us.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure server storage with encryption
  • Restricted access to client information
  • Regular security audits
  • Employee training on data protection

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and to comply with legal obligations. Typically, we retain client records for 7 years after case closure to comply with California record-keeping requirements.

6. Your Rights

Under California law, you have certain rights regarding your personal information:

  • Right to Access: You may request access to the personal information we hold about you.
  • Right to Correction: You may request correction of inaccurate or incomplete information.
  • Right to Deletion: You may request deletion of your personal information, subject to legal retention requirements.
  • Right to Opt-Out: You may opt-out of marketing communications at any time.

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website with an updated "Last Updated" date.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). For more information about your CCPA rights, please contact us.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

MedBill Advocate
Phone: 1-415-755-5310
Email: help@tammymedbilling.us
Address: Sausalito, CA 94965